FAQ

The Works

Who are the artists who create these works?

We work with artists who choose to remain anonymous and who create unique digital works for Loop-e, the exclusivity of which is reserved for us.

Are these works sold elsewhere?

We are committed to selling only a limited number of each work, usually 50, this number may vary depending on the wishes of the artist and loop-e.

Only Loop-e can sell and distribute these works.

If you find these works for sale on channels other than those managed by Loop-e, it will be a copy, and we would be grateful if you could let us know.

How are these works made?

The works are created and designed using traditional means and then digitally converted to be printed on framed canvases.

The Products

Can I have details on the paintings?

The frame is made of high quality pine and gives the canvas a floating effect.

Depending on the works, the frames can have 3 different colors.

Frame thickness: 3.18 cm
Canvas Weight: 10.15 +/- 0.74 oz/yd² (344 g/m² +/- 25g/m²)
Open back
The set comes with rubber pads on the rear corners and hanging hardware is provided.

Delivery

When will I receive my order?
It usually takes 3-7 days to process an order, after which it is shipped.

Shipping time depends on your location, but can be estimated as follows:

● Europe: 6 - 8 working days
● International: 10 - 20 business days

Delivery times are estimated and may vary depending on the number of orders being processed. You will see the final delivery costs and times during the order review process.

Where will my order be shipped from?
We work with printing companies that have facilities all over the world!


Will customs charges be added?
Additional customs and tax fees may be charged for international orders. These fees are not our responsibility and are charged by your local customs office. Customs policies vary widely from country to country, so please check directly with your local customs office to see if they apply duties and taxes to your purchases.

My order should have arrived, but I still haven't received it. What should I do?

Before contacting us, please help us by doing the following:
● Check your shipping confirmation email for any errors in the shipping address
● Ask your local post office if they have your package
● Go to your neighbors in case the courier left the package with them

If the shipping address is correct and the package was not dropped off at the post office or your neighbor's, contact us at reclamation@loop-e.com with your order number.

If you have found an error in your shipping address, we can send you a replacement order, but shipping will be at your expense.

How can I track my order?
You will receive a tracking link via email when your order ships. If you have any questions regarding tracking or shipping your order, please email us at contact@loop-e.com.

I received a wrong/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged. To help us resolve this issue quickly, please email us at reclamation@loop-e.com within a few weeks with photos of the damaged product, your order number and any other details you may have regarding your order.


What is your return policy?
We do not offer returns or exchanges, but if there is a problem with your order, please let us know by contacting us at reclamation@loop-e.com

Do you offer refunds?
Refunds are only offered to customers who receive incorrect or damaged items. If this applies to you, please contact us at reclamation@loop-e.com with photos of the damaged items and we will work to refund you.

Can I exchange an item?
At this time, we do not offer exchanges.